Introduction

Our Customer Support team is here if you need help. We want to make sure that you make the most of our software. Our top priority is to ensure you have a positive, successful experience with the product you've purchased from us. Our support policy describes how the Customer Support services work and how you can get the most benefit from them.

Eligible Contacts:

If you are the primary registered user of any product from Executor's Resource and your account is current, you are eligible for support. If your account has expired and you wish to renew, email us at Support@EstateLogic.com or call us at 866-645-6051, Ext. 3., and we'll be glad to help.

Support Fees:

The price for standard Customer Support services is included in your subscription. There are no additional fees for standard Support.

Support Hours:

The Customer Support team is available from 8 AM to 5 PM Mountain Time, Monday through Friday. Executor's Resource does not provide support on standard holidays observed in the United States of America.

Response Time:

We answer all questions in the order they are received. We provide an initial response within one business day to standard support issues received by email or phone. For urgent or emergency issues, contact us at 866-645-6051, Ext. 3.

To expedite processing of your request by Customer Support, please include any helpful information such as your full name, user name, phone number and a description of the request or problem. If you have tried unsuccessfully to resolve a problem, please let us know what you tried.

Updates and Changes:

We may change minor details of this policy at any time. We invite you to check back here periodically for updates.